Delivery Information

Every effort will be made to supply orders promptly but the Company will not accept responsibility for suspension or delay in deliveries nor for the consequences thereof. Do you have any special delivery requirements? Do let us know at the time of order placement.

In general delivery is to the reception desk and/or ground floor at the stated delivery address. Please let us know if you require delivery to another location either at the hospital or another premises. This may affect the prices quoted. It is the customer’s responsibility to inform the Company of any difficulties in delivering (e.g. narrow doorways, stairs, restricted access). You are advised to discuss this with your customer specialist at the time of ordering as the Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer.


In the event of non-arrival of goods, customers must inform the Company within 10 business days of the date of the invoice or advice of dispatch, otherwise no claim can be considered.